Press Release

InteQ InfraDesk Wins Best of SaaS Showplace Award

Software-as-a-Service Provider helps Users Accelerate Rollout, Lower the Costs and Increase the Value of Their ITIL Service Desk Capabilities

Bedford, Massachusetts, February 9, 2010:

InteQ, a leader in On Demand IT Service Management, announced today that the company has been chosen for the Best of SaaS Showplace (BoSS) Award for their ability to accurately portray measurable benefits derived from implementing their ITIL SaaS Service Desk solution, InfraDesk, within enterprise clients.

The BoSS Awards program was announced in January 2009 to bring attention to SaaS companies that are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.

InteQ is a leader in On Demand IT Service Management. Since 1995, InteQ has been helping enterprises worldwide achieve IT service excellence using a unique solutions portfolio and experience. By leveraging IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies, InteQ's SaaS solutions dramatically reduce the total cost of ownership, offer a more rapid time to production and make it easier for users to adopt ITIL service desk capabilities.

An example of the measurable benefits of InteQ's SaaS solutions is Eastern Mountain Sports 9EMS), a leading outdoor retailer, which needed an ITIL-based service desk solution that could be deployed quickly, extend to the company's end users including store personnel, would be easy to use, and assist IT in meeting PCI compliance. Based on their requirements, EMS chose InteQ's SaaS-based InfraDesk solution rather than a traditional, on-premise enterprise service desk software. EMS was able to deploy the solution in 3 weeks. EMS also estimates that InfraDesk reduced the company's service desk total cost-of-ownership (TCO) 64% over 3 years. InfraDesk's ability to support multiple sites and locations with dynamic workflow and integrated Knowledge Base enabled a reduction in call volume. InfraDesk requires analysts to capture the service time spent per issue resolution, which resulted in more accurate time reports that have improved the overall allocation of resources. In addition, InfraDesk enabled EMS to implement a more transparent and effortless audit process, and assist management in identifying key areas for improvement.

"We are pleased to be recognized by THINKStrategies and the SaaS Showplace for the business value of our on-demand solution," said Santhana Krishnan, Chairman & CEO, InteQ. "Eastern Mountain Sports is a testament to how companies have embraced SaaS IT Service Management solutions as it guarantees success and faster return on investments."

InteQ's ITIL SaaS Service Desk application, InfraDesk, is a web-based solution built on InteQ's process automation expertise and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software-as-a-Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate the costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients.

"Today's tough economic climate has placed additional pressure on businesses of all sizes across nearly every industry to more effectively service their customers and end-users," stated Jeffrey M. Kaplan, the founder of the SaaS Showplace and Managing Director of THINKStrategies, the strategic consulting firm which conceived and administers the Showplace. "InteQ's InfraDesk ITIL service desk management capabilities clearly illustrate how a SaaS-based solution is well-suited to respond to these escalating challenges."

It is for these reasons that InteQ has been named a Best of SaaS Showplace Award winner. A summary of the company's BoSS Award submission can be found at http://www.saas-showplace.com/inteqbossaward.html

To watch InfraDesk product demos, please visit http://www.inteqnet.com/saas-service-desk-demos.html

To request a live demo of InfraDesk, click here.

InfraDesk - SaaS ITIL Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Products Guide 'Best in SaaS' Award and the American Business Awards Stevie for 'Best New SaaS Product."

About InteQ

InteQ is a leader in On Demand IT Service Management (ITSM). Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL - the IT Infrastructure Library. InteQ's On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.

About the Best of SaaS Showplace (BoSS) Awards

The BoSS Award program is an ongoing initiative to identify and promote SaaS, and 'cloud computing', companies which are offering on-demand solutions which are generating measurable business benefits for their customers. BoSS awards nominations are accepted on an ongoing basis, ad more than one winner can be awarded in each SaaS Showplace Application, Industry, and Enabling Technology category.
For more information or to nominate a BoSS award winner, visit http://www.saas-shwoplace.com/registerforbossawardhtml.

About the SaaS Showplace

Software-as-a-Service (SaaS) Showplace® is a service of THINKStrategies, Inc. This Showplace was established in 2006 to provide the following benefits:

Give enterprise decision-makers a quick directory of the leading SaaS providers and a convenient source of valuable insight regarding SaaS trends.
Give SaaS providers a targeted tool to increase their visibility among enterprise decision-makers, and gain access to key enabling technology suppliers.
Give enabling technology suppliers a specialized platform to increase industry awareness regarding SaaS solutions.

The SaaS Showplace is now the largest and highest ranked, vendor-independent, online directory and resource center of industry best practices in the SaaS market. For more information, visit www.saas-showplace.com