Case Studies

It was this critical nature of the company’s data that led C.L. Thomas to realize that it needed to proactively monitor the network and address any problems in real time. With a technology staff of four people, the company did not have the resources required for effective 24x7 infrastructure management and turned to InteQ to monitor several critical areas of the C.L. Thomas infrastructure, including frame relay links, databases, routers and the company’s firewalls. InteQ also enables the company to ensure that its carriers deliver the committed information rate promised in their frame relay agreements ... read full case study.

Providing service to more than 100 countries requires the monitoring of hundreds of performance characteristics and the proven processes of the InteQ service delivery platform. InteQ goes beyond monitoring to generate an understanding of why performance degradation happens and how to revent it. Working together, InteQ and LBS have developed a runbook, which establishes common problems, presents the best ways to fix them quickly and helps the InteQ team begin to identify diagnostic solutions that will keep these ongoing problems from occurring  ... read full case study.

By leveraging InteQ’s Managed Services for its Contribution network and its WebStation infrastructure in New York and London, Moneyline Telerate is able to focus on its core business objectives while benefiting from 24x7 system monitoring. As a result, the company has added this level of service to its customer base and saved approximately 75 percent on the cost of building it themselves ... read full case study.

By leveraging InteQ Managed Services, Mandarin Oriental IT managers are able to free up IT personnel to focus on adding new functionality and service offerings, while still having a strong hold on core operational activities. Additionally, they are also afforded access to a clear view of the entire IT infrastructure through InteQ's InfraPortal™ service, a highly-secure, Web-based reporting portal that provides views into the availability and performance of the business application infrastructure as well as detailed application/device specific breakdowns ... read full case study.

Recognizing that it would soon require an automated help-desk tracking system to accommodate growing demand, Sceptre decided to leverage InteQ’s on demand IT service desk solution - InfraDesk. The company chose InteQ’s InfraDesk over competing solutions based on InteQ’s proven track record in providing innovative and reliable IT solutions. Since engaging with InteQ, Sceptre has been able to easily manage incident, problem and change requests, enabling the company to provide extremely higher levels of service ... read full case study.

When the vendor who had installed and configured much of SSMH’s network failed to provide a satisfactory level of support for that infrastructure, Tom Riemer, SSMH Director of Information Systems and Telecommunications, looked at a series of different service providers and ultimately determined that InteQ Corporation was the only that could provide reliable, proactive 7/24 monitoring and management of SSMH’s systems ... read full case study.

When an event requires MSL’s attention, the pre-defined notification and escalation process makes sure the notification gets to the right MSL staff member within 15 minutes. All events and threshold breaches are automatically e-mailed to MSL, and are available to view on InfraPortal™, InteQ’s online availability and performance reporting Web portal ... read full case study.