Configuration Management Database (CMDB)

The Configuration Management Database (CMDB) within InfraDesk is considered the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective and efficient service to your business customers. The Configuration Management Database within InfraDesk provides a common repository of IT configuration items (CI), their attributes and relationships while representing the authorized configuration of the significant components of your IT environment. The CMDB holds the relationships between all system components including incidents, problems, known errors, changes and releases.

Features:

• Administer all components and attributes for CIs through the use of Specification Templates
• Track vendor and asset associations along with details
• Track assets and asset relationships
• Track asset history along with the request
• Define Service Availability and Maintenance hours for assets
• Build asset list dynamically through bulk upload
• Manage Asset to End User(s) / Client(s) Associations
• Parent/Child Asset Relationships
• Associate Incident Tickets with Specific Assets
• Instantly view all tickets for any given asset
• Unlimited CI attribute fields available for modeling virtually any type of CI
• Basic and custom CI searches
• Warranty & Lease Expiration Management w/Alert Notifications
• Service Contract Expiration Management w/Alert Notifications
• Track location & room asset association
• Track vendor, manufacturer & model management
• Full audit trail of asset - username & date/time
• Export Assets (CSV)
• Import Assets (CSV)
• Provides detailed information such as model number, asset state, and detailed asset configuration and inventory
• Integrates with other Asset discovery and network management tools
• Can identify impacted groups/business owner(s) to changes and outages
• Allows you to define and manage relationships and dependencies between assets
• Provides graphical representation of relationships and dependencies between configuration items and services