Customer Surveys
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InfraDesk includes the ability to perform Customer Surveys to both internal
and external support customers. Multiple surveys can be designed for different
customers or departments and set to appropriate recipients based on custom
schedules set by you. InfraDesk offers the ability to send surveys based on the
# of tickets submitted and/or timeframes (once every quarter, once per year,
etc.) which allows you to provide accurate reporting based directly on user
feedback. Features:
- Create multiple surveys
- Schedule surveys
- Set rules to schedule surveys based on X number of days,
X number of tickets or a one time survey
- Manual delivery of Surveys to selected users and
groups
- Survey Types can be delivered based on End-users's
request type/classification
- Unlimited User Defined Fields for Survey Questions with
ability to set required fields
- Survey invitations delivered via email and client portal
- Customizable email invitation and thank you
- Export survey results to prevent unauthorized submittals
- Robust reporting of all survey data
- Security around survey results
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Testimonials
" Customer service is vital to our business and InteQ's InfraDesk solution gives us the ability to track, communicate and resolve issues quickly. InfraDesk's features enable our clients to quickly and easily notify us of a request, prioritize it and be notified immediately of its status. By leveraging InfraDesk's workflow capability and searchable knowledge base, our team is continuing to reduce the amount of time required to address requests, increasing system availability and ultimately increasing overall customer satisfaction.
"
Peter Borans
COO
Sceptre |
