InfraDesk - Web Based Help Desk Features

InfraDesk is a comprehensive, web based help desk software that encompasses numerous features found across all ticket types and workflow processes. These features were incorporated into the InfraDesk help desk tool with IT Professionals like you in mind.

"We chose InfraDesk because we needed a comprehensive and reliable solution to support our mission critical IT infrastructure. As a global mobile search and advertising solutions provider, we understand performance and service demands. We need to be confident that our own internal systems are always on and monitored 24/7, so that our internal resources can focus on supporting our customers."

Jonas Hellgren | Vice President of Operations | JumpTap


	Common Features Pure play Software-as-a-Service model Seamless, automatic upgrades that incur zero costs to clients Concurrent and Name licensing available to fit the individual scaling needs of your IT organization Administrative training and set-up support Workflow automation to incorporate changing business needs without a single line of code or script Data driven architecture which simplifies maintenance and configuration of workflow Ability to customize instances to align with corporate look and feel including configuring logo and themes Productive user interface which allows Analysts to work multiple tickets at the same time Embedded ITIL based processes and workflows Simplified pricing and reduced operational costs (generate greater ROI for lower TCO) Self-Service Self-service portal 100% web-based End users can create a request from the portal End users can select templates for incidents or requests from the portal End users can check status and provide updates to incidents and service requests Users can search integrated knowledge base from portal Access for Frequently Asked Questions Self Service Portal has ability for Analyst to alert users to system down time or known issues on homepage Users can see approvals or tasks they have been assigned from the Self Service Portal Users can take survey invite from the self service portal In creating a ticket, users can identify the impacted asset or CI Reporting Pre-built standard reports Export reports and queries in CSV and/or PDF format Reports Scheduler for auto-generation and email distribution of reports Analyze trends and performance levels for Analysts, Service Desk Managers and CIO/CTO Build and save custom queries/views including filters and columns Make custom queries/views available to specific groups and/or users Optional periodic data dumps for additional custom reporting Select a Module to Learn More About the Features Related to That Area: Incident Management Problem Management Customer Surveys Knowledge Management Communications Management Change Management Configuration Management - CMDB Service Catalog Service Level Management

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