Press Release
InteQ® Announces the Release of
InfraDesk, an On Demand Service Desk Solution
InteQ's latest release of InfraDesk applies the SaaS
delivery model to an all-inclusive service desk
platform enabling significant cost savings without
sacrificing functionality
Bedford, Massachusetts, November 19, 2008:
InteQ today announced the release of InfraDesk 5.0, one of the first
on
demand service desk solutions delivered as a service
over the web based on the company's dedicated
approach to ITIL process compliance.
The company has strategically built InfraDesk to enable delivery through
a SaaS (software-as-a-service) model allowing IT organizations of all sizes to
have access to the flexibility and functionality of an integrated suite of ITIL
applications without the challenges and costs associated with traditional
software applications. With InfraDesk, large enterprise organizations are able
to successfully eliminate lengthy implementation projects an costly maintenance
upgrades in addition to providing the affordability and capability for small to
medium-sized organizations to adopt a more robust solution to common "homegrown"
applications.
InteQ has been widely recognized for providing ITIL based
IT service
management solutions through a comprehensive suite of Remote Infrastructure
Managed Services and their award winning online and classroom
ITIL training. The
introduction of a service desk solution, based on ITIL processes, is a perfect
complement to their expanding portfolio of IT Service Management solutions.
InfraDesk successfully helps Service Desk operations eliminate the time and
cost associated with the traditional acquisition and implementation of
enterprise service desk applications with sacrificing functionality or
flexibility by:
- Providing fully integrated ITIL-based
modules, including Incident Management, Problem
Management and Change Management, to ensure
compliance and successfully meet service level
agreements
- Enabling organizations to create unique
workflows to support their business requirements
- Delivering a robust application with
immediate implementation
- Ensuring each organization is always on the
most current release through seamless upgrades
at no additional cost
- Simplifying the pricing model with fixed
monthly costs
"The response we have received has been phenomenally positive
in direct respect to the product offerings, specifically the
investment required in direct relation to the features and
modules included upon implementation," stated Bradford Winkler,
Vice President of Sales & Marketing SaaS Solutions, InteQ.
"InfraDesk offers a unique opportunity for organizations across
multiple verticals to successfully adopt a comprehensive service
desk solution through a SaaS-based delivery model."
"We have been using the InfraDesk solution from InteQ for
over 6 years as a customer facing support tool, and are very
pleased with the Reliability and Availability of the system. The
InteQ support team is very responsive and flexible to meet our
requirements, and the InfraDesk product continues to evolve with
robust features and functionality as is evidenced in their
latest release of 5.0," Thiru Sadagopan, Director of Managed
Services, Sierra Atlantic.
"We chose InfraDesk because we needed a comprehensive and
reliable solution to support our mission critical IT
infrastructure," Jonas Hellgren, Vice President of Operations,
JumpTap. "As a global mobile search and advertising solutions
provider, we understand performance and service demands. We need
to be confident that our own internal systems are always on and
monitored 24/7 so that our internal resources can focus on
supporting our customers."
"Companies of all sizes, including MSPs, are discovering the
business benefits of adopting on-demand SaaS solutions to
achieve their corporate objectives," according to Jeffrey M.
Kaplan, Managing Director of THINKStrategies, Inc. and Founder
of the SaaS and Managed Services Showplace online directories.
"Deploying an on-demand SaaS service desk is especially timely
in today's increasingly challenging economic climate."
"For over 10 years, InteQ has provided Managed Services and
ITIL Training to IT Professionals and their organizations
worldwide. Our unique portfolio of on-demand IT service
management solutions coupled with InteQ's ongoing commitment to
delivering the most efficient and cost effective products to
organizations enabled us to introduce InfraDesk," said Yash
Shah, President and CTO, InteQ. "Our recognition of the
availability, success and acceptance of SaaS-based solutions in
other markets made it strategically evident that we develop and
offer a Service Desk solution that was attuned to our other
offerings."
InfraDesk - an On Demand Service Desk Solution
InfraDesk is an On Demand Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional software models while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.
About InteQ
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL, the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.
