Adapt Workflow without Programming
InfraDesk enables you to incorporate
changing business needs and process needs into
the Service Desk application without having to
maintain a development staff. All of the
changes, be it support actions, new business
rules or automated notifications, can be
accomplished without a single line of code or
script. No customization required! InfraDesk
allows customization by configuring the
workflow without any programming.
Accelerated Implementation
InfraDesk is a
software-as-a-service
solution which means
your time to be up and
running is days, not
months or years. This
allows you to implement
an out-of-the-box
solution that fits your
needs with very little
disruption to your
environment.
Action-based Automated Routing
InfraDesk provides you with the ability to
create support actions to move tickets through
a defined and established lifecycle which
means the intelligence within InfraDesk will
automatically route tickets based on ticket
content.
Highly Productive User Interface
Technicians can take
advantage of the highly
productive user
interface to work
multiple tickets at the
same time. InfraDesk
allows Technicians to
open separate windows
and work in parallel
improving overall
efficiency.
Seamless, No-Cost Upgrades
Benefit from the
enhancements made to
InfraDesk through
seamless upgrades that
are at no additional
cost and no disruption
to you.
Enterprise
Integrations & Readiness
InfraDesks open
architecture allows for easy integrations with
other third party enterprise software.
Out-of-the-box adapters are available to
enable integrations such as Single Sign-on,
data synchronization with Active Directory and
automated ticket creation based on alerts
received from network management systems.
Lower Cost of Infrastructure
The Software as a
service model eliminates
the need for
infrastructure
procurement and hosting
therefore lowering your
overall infrastructure
costs and the energy and
resources required to
maintain it.
Simple, Affordable & Scalable
It
is simple to maintain
and use, reduces
operational costs thus
making it very
affordable and scales
with the organization
needs.
Operations Experienced Partner
Since our background is
built upon IT
Operations, we take a
true partner approach to
ensure you maximize the
full potential of
InfraDesk which means
you can rely on InteQ as
your vendor throughout
our relationship.
