Web Help Desk Software
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Users From All Around the Globe Access InfraDesk Daily to
Track and Monitor Issues to Resolution
 
     
 

Customers

"To meet the demands of our rapidly growing managed services practice, InteQ's InfraDesk solution was a natural choice as it had all features that an MSP needs at a very affordable price. In addition, we knew that InteQ's experience with managed services was leveraged when developing the features for InfraDesk. We now have a robust MSP ready solution that will grow with us, support our ITIL adoption efforts, and help ensure we proactively manage SLAs and customer satisfaction."

Thiru Sadagopan, Director of Infrastructure Managed Services
Apps Associates

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"Because InfraDesk is delivered as a software-as-a-service, InteQ has provided the opportunity for organizations of all sizes to implement and fully exercise a comprehensive service desk solution at a fraction of the cost. We have saved a significant percentage of our IT budget that was previously reserved for mandatory upgrades, system service support and training."

Terry Zych, Director of Information Technology
Timberland

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"Customer service is vital to our business and InteQ's InfraDesk solution gives us the ability to track, communicate and resolve issues quickly. InfraDesk's features enable our clients to quickly and easily notify us of a request, prioritize it and be notified immediately of its status. By leveraging InfraDesk's workflow capability and searchable knowledge base, our team is continuing to reduce the amount of time required to address requests, increasing system availability and ultimately increasing overall customer satisfaction."

Peter Borans, COO
Sceptre Database Consultants

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"We chose InfraDesk because we needed a comprehensive and reliable solution to support our mission critical IT infrastructure. As a global mobile search and advertising solutions provider, we understand performance and service demands. We need to be confident that our own internal systems are always on and monitored 24/7, so that our internal resources can focus on supporting our customers."

Jonas Hellgren, Vice President of Operations
JumpTap

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"In addition to reducing our costs and removing our need to budget for renewals, InfraDesk will increase our productivity and time to resolution due to the integrated Knowledge Base. We expect to notice a significant uptick in the time to resolve issues as well as the time required for new hires to get acclimated to the system. This is a direct result of InfraDesk's Knowledge Management module which enables our IT Support Agents to query solutions populated by historical data."

David Lemaire, Director of Information Technology Services
Eastern Mountain Sports

   



 

 
     
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