Customers
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"To meet the demands of our rapidly growing managed services practice, InteQ's InfraDesk solution was a natural choice as it had all features that an MSP needs at a very affordable price. In addition, we knew that InteQ's experience with managed services was leveraged when developing the features for InfraDesk. We now have a robust MSP ready solution that will grow with us, support our ITIL adoption efforts, and help ensure we proactively manage SLAs and customer satisfaction." |
Thiru Sadagopan, Director of Infrastructure Managed Services
Apps Associates
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"InteQ enables Moneyline to have a fully integrated view of its frame relay network infrastructure at a fraction of the cost of bringing in an IT operations staff. As additional components are added to the network, integration with InteQ's offerings is seamless and cost-effective, providing Moneyline with the growth potential and scalability it needs as its business expands." |
Richard Ward, Vice President of Operations
Moneyline Telerate
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"Because InfraDesk is delivered as a software-as-a-service, InteQ has provided the opportunity for organizations of all sizes to implement and fully exercise a comprehensive service desk solution at a fraction of the cost. We have saved a significant percentage of our IT budget that was previously reserved for mandatory upgrades, system service support and training." |
Terry Zych, Director of Information Technology
Timberland
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"The Global SiteReliance offering has enabled us to better manage our global network and meet some very aggressive availability and performance goals. Creating the systems and processes needed to do this internally would have required a tremendous effort over a long period of time. By relying on Global SiteReliance to monitor our network and infrastructure, we have been able to concentrate our resources on more critical issues that have led to increased efficiencies in our day-to-day operations." |
Russell Altendorff, Director of Information Systems
London Business School
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"Customer service is vital to our business and InteQ's InfraDesk solution gives us the ability to track, communicate and resolve issues quickly. InfraDesk's features enable our clients to quickly and easily notify us of a request, prioritize it and be notified immediately of its status. By leveraging InfraDesk's workflow capability and searchable knowledge base, our team is continuing to reduce the amount of time required to address requests, increasing system
availability and ultimately increasing overall customer satisfaction." |
Peter Borans, COO
Sceptre Database Consultants
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"We chose InfraDesk because we needed a comprehensive and reliable solution to support our mission critical IT infrastructure. As a global mobile search and advertising solutions provider, we understand performance and service demands. We need to be confident that our own internal systems are always on and monitored 24/7, so that our internal resources can focus on supporting our customers." |
Jonas Hellgren, Vice President of Operations
JumpTap
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"With our IT staff located around the globe, it is critical that we have a consolidated view of the performance of our application and network infrastructure. InfraPortal™ has enabled us to benefit from Web-based visibility of our enterprise networks and central IT services at any time, enabling us to more efficiently manage our corporate IT services infrastructure. We are impressed with the InfraPortal™ offering, and we look forward to taking advantage of new capabilities as they continue to be delivered." |
Nick Price, Director of Technology
Mandarin Oriental Hotel Group
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"In addition to reducing our costs and removing our need to budget for renewals, InfraDesk will increase our productivity and time to resolution due to the integrated Knowledge Base. We expect to notice a significant uptick in the time to resolve issues as well as the time required for new hires to get acclimated to the system. This is a direct result of InfraDesk's Knowledge Management module which enables our IT Support Agents to query solutions populated by historical data." |
David Lemaire, Director of Information Technology Services
Eastern Mountain Sports
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"Our SAP application is the glue that holds most of our internal and external communications together, and ensures that we continue to meet our customers' needs. If the server system that houses the application is not available, business operations are disrupted. InfraSolve™ provides us with a real-time snapshot of how those servers are doing, and allows us to spot issues before they become big problems." |
Manny Abalos, IT Infrastructure Manager
Orica US
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"With locations distributed across Texas and New Mexico, any lapse in system uptime could have a severe effect on our business. With InteQ managed services, we are granted the peace of mind that our infrastructure will run smoothly, enabling us to focus on more strategic projects to support our business." |
Jared Hurta, Director of Technology
CL Thomas - Speedy Stop Convenience Stores
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"InteQ's InfraSolve™ service helps us identify and fix problems before they impact the time it takes a staff member to determine how best to treat clients in need. " |
Tom Riemer, IT Director,
South Shore Mental Health
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"InteQ's Managed Services are reliable and cost-effective. Their ability to rapidly introduce these services seamlessly into our existing complex IT environment allowed us to quickly implement a round-the-clock monitoring and management capability. " |
Ram Prabhu, Manager of Corporate Telecom.,
Millipore Corporation
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"InteQ offered us a pay-as-you-go alternative to all of the implementation, support and maintenance issues we might face internally. We chose InteQ Managed Services because it is predictable in terms of cost and provides a total solution.”
A global provider of electronic manufacturing services, Manufacturers’ Services Ltd. (MSL) has benefited from leveraging InfraPortal™ to effectively manage its global network:
“In the manufacturing industry, IT infrastructure performance and availability is critical. By leveraging InfraPortal™, we are able to benefit from a consolidated view of our global network, enabling us to proactively manage our IT environment and avoid system downtime. As a result, we are able to deliver optimum system performance and maximum availability, enhancing customer satisfaction.” |
Roger Smith, Director of Information Services,
Manufacturers' Services Ltd.
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"InteQ has remained a strategic partner for Bose since 1995, providing us customized enterprise management and integrated service desk solutions that ensure us a competitive advantage in the marketplace." |
Maria Calabrese, Service Desk Manager,
Bose Corporation
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