Customers
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"To meet the demands of our
rapidly growing managed services practice, InteQ's InfraDesk
solution was a natural choice as it had all features that an
MSP needs at a very affordable price. In addition, we knew
that InteQ's experience with managed services was leveraged
when developing the features for InfraDesk. We now have a
robust MSP ready solution that will grow with us, support our
ITIL adoption efforts, and help ensure we proactively manage
SLAs and customer satisfaction." |
Thiru Sadagopan,
Director of Infrastructure Managed Services
Apps Associates
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"Because InfraDesk is delivered as a
software-as-a-service, InteQ has provided the opportunity for
organizations of all sizes to implement and fully exercise a
comprehensive service desk solution at a fraction of the cost.
We have saved a significant percentage of our IT budget that
was previously reserved for mandatory upgrades, system service
support and training." |
Terry Zych, Director of
Information Technology
Timberland
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"Customer service is vital to our
business and InteQ's InfraDesk solution gives us the ability
to track, communicate and resolve issues quickly. InfraDesk's
features enable our clients to quickly and easily notify us of
a request, prioritize it and be notified immediately of its
status. By leveraging InfraDesk's workflow capability and
searchable knowledge base, our team is continuing to reduce
the amount of time required to address requests, increasing
system availability and ultimately increasing overall customer
satisfaction." |
Peter Borans, COO
Sceptre Database Consultants
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"We chose InfraDesk because we
needed a comprehensive and reliable solution to support our
mission critical IT infrastructure. As a global mobile search
and advertising solutions provider, we understand performance
and service demands. We need to be confident that our own
internal systems are always on and monitored 24/7, so that our
internal resources can focus on supporting our customers." |
Jonas Hellgren, Vice
President of Operations
JumpTap
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"In addition to reducing our
costs and removing our need to budget for renewals, InfraDesk
will increase our productivity and time to resolution due to
the integrated Knowledge Base. We expect to notice a
significant uptick in the time to resolve issues as well as
the time required for new hires to get acclimated to the
system. This is a direct result of InfraDesk's Knowledge
Management module which enables our IT Support Agents to query
solutions populated by historical data." |
David Lemaire, Director
of Information Technology Services
Eastern Mountain Sports
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