Companies selectively outsource varying degrees of infrastructure management so they can focus on core business objectives, and not on day-to-day infrastructure management. InteQ InfraOps:
Lowers staffing costs
Resolves IT problems before downtime occurs
Improves business application availability
Drives IT compliance through ITIL processes
Provides real-time reporting through InfraPortal™
Ensures the fastest Mean Time to Repair (MTTR)
InfraPortal™ is InteQ’s secure, web-based portal where customers access real-time reports on their physical and virtual infrastructures. InfraPortal features hundreds of reports generated by the InfraOps service in a single-pane-of-glass console with easy-to-use search capability.
Customers use InfraOps reports to make decisions on data consolidation, virtualization and capacity management, and to measure the availability, performance and utilization of their infrastructures. The reports deliver management-level views of the entire infrastructure, and application- and device-specific breakdowns. As such, they benefit important stakeholders:
C-level executives use InfraOps reports to support strategic goals and measure IT’s impact on profitability
Line of business managers benefit from reports on business application performance and project execution
CFO’s use InfraOps reports to enforce and track ROI commitments and hold IT accountable to service levels
IT measures the performance of suppliers and can hold them accountable to service levels
Unlike most managed services, InfraOps was built to comply with the core processes of ITIL - the IT Infrastructure Library. This architecture design is InteQ’s way of ensuring the most standardized and proactive solution on the market today.
Customers find the ITIL process standardization in InfraOps helps them implement IT service management, achieve IT compliance and efficiently meet audit challenges for an array of compliance and governance standards. The benefits of using a service embedded with ITIL processes include:
IT compliance that facilitates passing compliance audits
Easy hand-off of responsibilities between your team and ours
Ease of communication due to the well-defined IT Service Management (ITSM) standard
Alignment and integration of common processes
Specifically, InfraOps’ processes for systems administration, incident resolution and problem resolution are all architected using the ITIL framework. Together these processes work to achieve your IT service management goals. |
