Integration
InfraDesk enables integration with third party applications and service
providers through the following integration engines:
- XML Integration Engine
- Web Services Engine
- Bi-directional Email Engine
These engines allow you to carry out a multitude of
activities, a sample include:
- Enable Single Sign-On with a wide range of
authentication schemes ranging from Active Directory to LDAP
to wrapper security providers like JOSSO
- Ability to embed portlets within your intranet to access
data from our systems - be it Global Issues, Outages or any
other feature that you would like to leverage
- Ability to create and update Configuration Items in
InfraDesk as well as creating relationships with other CIs
to maintain an accurate inventory of IT infrastructure
- Events and/or alerts from monitoring solutions can be
sent in to create tickets and route to appropriate personnel
for quick and efficient restoration of IT services
- Import and export of data from the InfraDesk system in a
very flexible and highly automated fashion
We are constantly opening up other integrations to our
customers to drive more business value and bring together the
Service Desk operations and other business systems within the
organization.
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Testimonials
" Customer service is vital to our business and InteQ's InfraDesk solution gives us the ability to track, communicate and resolve issues quickly. InfraDesk's features enable our clients to quickly and easily notify us of a request, prioritize it and be notified immediately of its status. By leveraging InfraDesk's workflow capability and searchable knowledge base, our team is continuing to reduce the amount of time required to address requests, increasing system availability and ultimately increasing overall customer satisfaction.
"
Peter Borans
COO
Sceptre |
