ITIL Online Training
ITIL® v2 Foundation Online Training
ITSM Best Practices Online™
Winner of the 2001 itSMF Innovation of the Year Award
 Course ID :: ES-WBT-ITILV2
Certificate :: ITIL v2 Foundation Certificate
Duration :: 9 to 12 Hours
Course Delivery :: Online Training
Cost :: $495* per student
  
Course Description
InteQ's ITSM Best Practices Online™ is a self-paced, multimedia e-learning course, available 7/24. Designed as an ITIL v2 Foundation certification preparation class on IT service management processes, as documented in the IT Infrastructure Library (ITIL), ITSM Best Practices Online helps individuals and organizations align the planning, development, delivery and support of IT services with business objectives. The course is delivered via the internet and presents the ITSM processes along with audio lectures and module quizzes.
Background
The ITIL Foundation course introduces the student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and the ten-core IT Service Support and Delivery processes.
Introduction to IT Infrastructure Library
IT Service Management Processes
Service Support
Service Desk & Incident Management
Problem Management
Change Management
Configuration Management
Release Management
Service Delivery
Service Level Management
Availability Management
Capacity Management
Continuity Management
Financial Management
ITSM Roadmap
Prerequisites
None.
Audience
IT professionals, management, IT quality teams, suppliers and consultants and those responsible for the implementation and support of information technology.
Learning Objectives
After completing this training individuals will:
Understand the ITIL Framework (what, why, where, when, and basic how)
Understand the 5 Service Support Processes and 1 Function and the 5 Service Delivery Processes at an overview level.
For each ITIL process understand the objective, the terminology and definition, the activities, the benefits, the process relationships and outputs, the roles and responsibilities, and the key considerations for that process.
Recognize the advantages and benefits of using a methodology framework like ITIL.
Be aware of the key success factors for implementation of ITIL based processes
Have an appreciation for the considerations related to an ITIL driven project
Have been prepared for successful completion of the ITIL Foundation Certification exam at the end of the course.
Course Student Materials
ITSM Best Practices Online is available via the Internet 24 hours a day, 7 days a week and includes online presentations and an easy-to-use interface and features such as:
Audio Lectures: For a clear explanation of the materials
Chat Room: To interact with instructors or other students
Bulletin Board: To post questions or generate discussion
Tutor Access: Qualified tutors are available for assistance during the course
Offline Reference: The IT Service Management Forum (itSMF) IT Service Management handbook
Others: Glossary, Fans, Bookmarks, Searching, Student and Instructor notes and more!
System Requirements
Computer: Pentium II CPU or equivalent with 512MB RAM, VGA graphics capability with min. 512K video RAM, MPC compliant sound card with attached speakers or headphone is recommended, Microsoft compatible mouse.
Internet: A 28.8Kbps or higher Internet connection
Software: Microsoft Internet Explorer 5.5 or higher browser with font setting of Medium (default), Flash Player 5.0.
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Multiple choices, 40 questions. |
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Duration |
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Maximum 60 minutes. |
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Delivery |
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An optional one-hour certification examination following completion of the course. Certification is through the Information Systems Examination Board (ISEB) or EXIN and may be taken at any of the Prometric learning centers around the world.
To locate a Prometric training center and register online, go to
www.2test.com and select the EXIN ITIL exam: EX0-100 ITIL Foundation in Service Management (based on ITIL v2). |
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*The cost of this class
does not include the certification examination fee.
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Testimonials
"In awarding the itSMF Innovation of the Year Award, the judging panel cited InteQ's ITSM Best Practices Online training course as offering a genuine advance in the delivery of service management training to prepare students for the IT Service Management Foundation Certificate. InteQ's entry to the forum was a virtually unanimous choice."
Aidean Lawes
CEO
IT Service Management Forum Ltd. |
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