InteQ's Consulting Organization delivers customized IT Service Management solutions to meet your unique requirement to maximize your business system availability on a project basis.
InteQ comprehensive ITSM solutions portfolio includes solutions to stabilize your IT environment; monitoring and management services to keep it running at peak performance, and process and training services to continuously improve IT support operations. InteQ's highly experienced consultants leverage their 15-years average IT management experience and IT Infrastructure Library (ITIL) IT Service Management best practice certification to effectively plan and execute solutions that meet your business objectives.
 InteQ's consulting services are delivered using a continuous improvement life cycle we refer to as ADDED Value. By using this approach, InteQ can assure that the services we deliver meet your specific needs with the quality that you expect. InteQ provides offerings across the breadth of the entire life cycle, so we are flexible enough to help you through your entire project cycle or just in a specific phase of your project.
The ADDED Value life cycle is comprised of the following phases:
ASSESS InteQ reviews the current customer situation with respect to the services provided from a people, process, technology perspective to review where you are now, where you want to be, and the best way to get there given your unique requirements.
DESIGN Using the assessment as a guide, InteQ proposes the best solution and plan to put you on the road to your desired end state.
DEVELOP InteQ helps you put your plans into action, by developing solutions that will meet your needs.
EDUCATE Mentoring is a key component of InteQ's delivery approach. During the development and deployment phases InteQ works side-by-side with your staff to insure that you have the skills required to continue to develop and support each solution. In addition, InteQ offers formal instruction on IT Service Management based on IT Infrastructure Library (ITIL) best practices to allow you to better align IT services with business goals, enabling you to operate efficiently and with excellence.
DEPLOY Once solutions are developed, InteQ will work with you during the deployment period to insure a successful rollout and implementation. InteQ acts as a trusted advisor during that period and going forward to assist you in achieving continuous improvement to achieve higher levels of capability and efficiency. |
