Executive Awareness Seminar

The ITSM/ITIL Executive Awareness Seminar is an ideal tool for those managers who want to review the benefits of ITIL, begin a dialogue on how ITIL might address the current challenges, and understand the steps needed to obtain organizational buy-in.

The ITSM Executive Overview is a three (3) hour seminar that provides corporate and IT executives and managers with an introduction to Information Technology Service Management (ITSM) and the IT Infrastructure Library. The context of today's business is explored, along with the current environment in which IT finds itself operating. Challenges faced by both the business and IT to survive and thrive in a highly competitive environment are discussed, along with an approach to help IT organizations achieve Operational Excellence - efficiency while meeting or exceeding service levels. Designed to be an interactive session, specific challenges and implications will be discussed with respect to IT Service Management and we will start to establish a vision for service management within the organization.

The Executive Overview introduces:

• The IT Infrastructure Library and its origins

• The standards based on and related to ITIL

• Organizational adoption of ITIL

• The benefits for IT as an industry, for IT service providers, and for the business

• Implementation approach

Contact Us directly to learn more about bringing InteQ's Executive Awareness Seminar to your location.