ITIL Online Training FAQs

I registered for Online ITIL Training, now what?

For single user registrations, once you have completed the online registration form and InteQ has processed your payment, you will receive an email from infraservices at inteqnet.com. This email will contain your personal log-in information to access your Web Based ITIL Training Account. From the time you receive the email, you have 60 days to complete the online course.

I have started my Online ITIL Training Course, but I need to pause it. How do I go about doing so?

If you need to stop or pause your online training and you are within the 60 day completion period, you have the ability to do so one-time for up to 90 days.

Do I have the ability to log-in from other computers?

Yes. You will need your username, password and the URL of the training website in order to log-in. The online training program is only available through Internet Explorer.

What is the format of the course? Are there chapters?

The online ITIL Foundations course is organized into several modules. You may complete each of the modules at your own pace and you also have the ability to stop in the middle of each module and return at a later date or time. At the conclusion of each module, you will complete a quiz. The program tracks your progress through the training so that each time you return, you are automatically directed to the same place you left off.

What is included in the online training class?

InteQ's online training course includes a 60 day license to access the online courseware. In addition, you will also receive the IT Service Management Pocket Guide which will be mailed to you upon registration.

How much time to I have to take the test once I have completed the online training program?

Once you have completed all the modules within the online training program, we recommend that you take the ITIL Certification exam within 60 days. The test is comprised of 40 questions in multiple choice format. You will need to correctly answer 26 questions in order to receive your ITIL Certification Certificate. The test is 1 hour in length and you will not be permitted to use any materials.

To schedule your test, visit CSME at https://www.csmeaes.com/ or EXIN at http://www.exin-us.org/

If I do not pass the test the first time, can I take it again?

Yes. There is no limit to the number of times you take the test, however, you will be required to pay the exam fee for attempt. The test fee is governed by the testing providers. Visit https://www.csmeaes.com/ or http://www.exin-us.org for more information.

Is the V2/V3 Bridge Certification Course available online?

No. InteQ offers the Foundations Bridge course through our ITIL classroom training program and also on-site at corporate locations. You may take the V3 Foundations Course Online and take the bridge test upon completion. The classroom bridge course is delivered in 1 day vs. the 3 days required for the complete V3 Foundations Course.

I lost my certificate or never received it. How do I get a replacement?

If you took the original certification course at InteQ's Training Center after January 1, 2005, contact us directly and we are able to provide you with your certificate number. If you need a physical copy your certification, you will need to contact the test administrator (EXIN or CSME). Both may be reached directly at their websites: http://www.exin-exams.com or http://www.csme.us

I am unable to log in to the training / I lost my password.

If you have lost or misplaced your password, have difficulty logging in or your log-in is not being accepted, contact infraservices at inteqnet.com.

Does the ITIL v3 online course cover the 2 ITIL Expert Credits?

Our ITIL v3 Foundations class is accredited by CSME and, as such, does count for the 2 credits toward the ITIL Expert certification. These credits are based on passing the ITIL Foundations Exam.

How many PMI PDU's are awarded for completing the ITIL v3 Foundations Course?

The class is worth 18 PDU hours through PMI. These credits are made available to anyone with a PMI certification and is an 18 Instructor Hour course per PMI's standards. The 18 Instructor Hours are awarded based on completing the course.

Register for Online V3 ITIL Foundations Training. Click Here

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