Webinars

Current:

There are currently no webinars scheduled.

Archived:

Thinking of SaaS for Your Service Desk? 10 Myths About the SaaS Service Desk Revealed

In this webinar, Vern Palango shares the advantages of SaaS for the Service Desk and will dispel some common myths associated with On Demand platforms. Is a SaaS solution right for your environment? Join us and leave with a better understanding of this model specific to IT Operations.

Bridging the Gap Between Tools and Processes Download a Recording of the Event

How do you bridge the gap between the vendor tool assumptions/capabilities and the ITIL processes in your organization? What comes first?

In this webinar, InteQ's Principal ITIL Consultant, Vernon Palango will present case studies and strategies for implementing tools to support processes.

Make Your Service Desk Software History Download a Recording of the Event

The availability of SaaS-based applications within IT is still fairly new regardless of the fact that other key areas of business have been utilizing these types of solutions for years. Why now?

In this webinar, InteQ's Principal ITIL Consultant, Vernon Palango and Sandeep Soman, SaaS Solutions Product Manager, discuss the evolution and ultimate collision of ITIL, the IT Service Desk and SaaS (software-as-a-service) that has enabled IT Professionals to now implement an on demand solution to satisfy their help desk application needs.