InteQ’s IT Service Management solutions are based on ITSM best practices, as documented in the IT Infrastructure Library (ITIL ®). ITIL best practices provide you with a systematic approach to the planning, development, delivery and support of IT services that enable IT decision-makers to:
Enhance/increase service levels
Align IT goals with those of the business units they support
Spend IT dollars for the right business reason
Make "excellence in service" part of their culture
Improve the quality and reliability of IT services
Optimize IT resource utilization
As daily practitioners of ITIL by delivering managed services to customers worldwide, InteQ is uniquely positioned to bring its real-world experience in implementing and training ITIL to its customers. InteQ’s ITIL Foundation Online Course - ITSM Best Practices Online - was the winner of the 2001 Service Management Innovation of the Year Award from itSMF. InteQ has trained over 5000 IT professionals using a combination of its online and classroom training courses. InteQ’s ITIL training portfolio includes:
ITIL Online Training
ITIL® v2 Foundation Online Course
ITIL® v3 Foundation Online Course (New)
ITIL® v3 Foundation Bridge Online Course (Coming Soon)
ITIL Classroom Training
ITIL® v3 Foundation Course
ITIL® v3 Foundation Bridge Course
ITIL® v2 Service Manager Certification
About ITIL
The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organization of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. The original version of ITIL was developed at the same time as, and in alignment with BS 15000, the former UK standard for IT Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC 20000, the first international standard in ITSM. The Office of Government Commerce (OGC) is committed to the maintenance of alignment between future versions of ITIL and ISO/IEC 20000.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce. |
