Operational Awareness Seminar

The ITSM/ITIL Operational Awareness Seminar is used by manages or ITSM program leaders that want to: communicate the vision and value of ITIL adoption, generate momentum for their ITIL initiative, and identify operational concerns and challenges.

The ITSM Operational Overview is a three (3) hour seminar that provides IT Operation Managers and key staff members with an introduction to IT Service Management and ITIL, its benefits and justification. The seminar provides a brief, yet concise, introduction to the objectives, key concepts, processes and terminology that are part of the ITIL 'good practice' approach. The seminar helps build a common base of knowledge and vocabulary for teams beginning to focus on ITIL and IT Service Management.

The seminar is designed to be interactive as specific challenges and implications will be discussed with respect to existing practices and how ITIL's 'good practice' guidance can be leveraged to address these challenges and improve the overall quality of IT services.

The Operational Overview introduces:

• IT Service Management, its benefits to the business and IT service providers

• The IT Infrastructure Library as a 'good practice' reference for ITSM

• The lifecycle approach to delivery and supporting IT services

• The objectives, key concepts, processes and terminology that enable IT Service Management

• The critical success factors and challenges faced during implementation

Contact Us directly to learn more about bringing InteQ's Operational Awareness Seminar to your location.