ITIL Online Training
ITIL® v3 Foundation Online Training
 Course ID :: ES-WBT-ITILV3
Certificate :: ITIL v3 Foundation Certificate
Duration :: 15 Hours of real-time study
Course Delivery :: Online Training
 
Course Description
InteQ's ITIL v3 Foundation Online Training is a self-paced, multimedia e-learning course, available 7/24. The content is delivered through a learning platform which was awarded “The Service Management Innovation of the Year” by the IT Service Management Forum, itSMF, in 2001.
The course familiarizes the learner with the ITIL v3 core framework, The Service Lifecycle. The course explains the objectives, key concepts, and terminology associated with each stage of the lifecycle of an IT Service and provides a high level understanding of the objectives, key concepts, and activities of the processes that enable each lifecycle stage.
The course is designed to prepare the learner for the ITIL v3 Foundation certification training exam. The course content has been reviewed and accredited by the Information Systems Examination Board, ISEB for use as a vehicle for candidates that wish to attain ITIL v3 Foundation certification.
The course provides exam preparation assistance including exam taking techniques, supplemental study materials, and a practice ITIL v3 Foundation certification training exam provided by the official accreditor of the ITIL Portfolio, APM Group, for use in preparing a candidate for the ITIL v3 Foundation certification training exam.
The course does not include ITIL Foundation certification training exam.
Learning Objectives
After completing this training individuals will :
Understand the ITIL Framework (what, why, where, when, and basic how)
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify Service Management processes and understand how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationships among the components of the Service Lifecycle and understand how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Recognize the advantages and benefits of using a methodology framework like ITIL.
Be aware of the key success factors for implementation of ITIL based processes.
Have an appreciation for the considerations related to an ITIL driven project.
Have been prepared for successful completion of the ITIL Foundation Certification training exam at the end of the course.
Course Student Materials
The ITIL V3 Foundations course includes the following modules :
Introduction to IT Service Management
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
ITIL Certifications
ITIL Examination Preparation
ITIL Foundation Study Guide
Prerequisites
None, although familiarity with IT Service Delivery will be helpful.
Audience
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.
Course Features and Student Materials
The ITIL v3 Foundation Online Training is available via the Internet 24 hours a day, 7 days a week and includes online presentations and an easy-to-use interface and features such as::
Audio Lectures: For a clear explanation of the materials
Chat Room: To interact with instructors or other students
Bulletin Board: To post questions or generate discussion
Tutor Access: Qualified tutors are available for assistance during the course
Offline Reference: The IT Service Management Forum (itSMF) IT Service Management handbook
Others: Glossary, Fans, Bookmarks, Searching, Student and Instructor notes and more!
System Requirements
Computer: Pentium IV CPU or equivalent with 1MB RAM, VGA graphics capability with min. 512K video RAM, MPC compliant sound card with attached speakers or headphone is recommended, Microsoft compatible mouse, minimum 1024 x 768 pixel resolution.
Internet: A 56Kbps or higher Internet connection
Software: Microsoft Internet Explorer 6.x or higher browser with font setting of Medium (default), Macromedia Flash Player 8.0.
Exam Details (Optional to Purchase Online
Training with Test Voucher)
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Type |
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Multiple choices, 40 questions. |
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Duration |
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Maximum 60 minutes. |
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Delivery |
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An optional one-hour certification training examination following completion of the course. Certification is through the Information Systems Examination Board (ISEB) or EXIN and may be taken at any of the Prometric learning centers around the world.
To locate a Prometric training center and register online, go to
www.2test.com and select the EXIN ITIL exam: EX0-101 ITIL Foundation v3. |
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