ITIL® v3 Foundation Bridge - Classroom
Course ID :: ES-CLS-ITILV3B
Certificate :: ITIL v3 Foundation Certificate
Duration :: 6.5 Hours
Course Delivery :: Classroom Training (Public or Private Onsite)
Cost :: $595 per student
  
Course Description
The ITIL Version 3.0 Foundations Bridging Course provides attendees with a fast track method to upgrade their ITIL Version 2.0 foundations level of knowledge and certification to the current level. The course introduces attendee to new content introduced with ITIL Version 3.0 and acquaints the attendee with significant changes to well known content described within ITIL Version 2.0.
This interactive, instructor led course uses lectures, discussions, to provide a good understanding of the goals and objective, key concepts, principles of each stage in the lifecycle of a service. It explains the goals and objectives of the processes that support each phase of the Service Lifecycle, addresses variations between processes defined in both ITIL Version 3.0 and ITIL Version 2.0, and prepares attendees for the ITIL V3.0 Foundation Bridge Certification exam.
Background
ITIL Version 3.0 represent the second major refresh of ITIL®, an industry recognized framework of “good practices” guidance for IT Service Management. With its introduction in 2007, ITIL Version 3 extends ITIL “good practice” guidance to address advancements in technology and emerging challenges for IT service providers, delivers significant improvements to its approach to IT Service Management, and enhances the ITIL framework to better support the implementation of ITSM.
The ITIL Version 3 framework take a service lifecycle approach providing guidance on IT Service Management “good practices” in these five core disciplines.
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines provide a framework that further enhances alignment with the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Prerequisites
The course is designed to upgrade the attendees ITIL Foundation Certificate to ITIL Version 3. Attendees will need to provide their ITIL Foundation certification number to take the exam.
The certification exam will test both the new V3 knowledge as well as referencing knowledge from previous ITIL version content that has not changed. It is recommended that attendees review their ITIL V2 material prior to the course, as the V2 content that has not changed will not be covered in this course.
Audience
IT management and staff that wish to:
Implement ITSM based upon ITIL Version 3.0
Keep their level of knowledge of ITSM “good practices” current
Take advantage of ITIL Version 3.0 certification programs
Learning Objectives
Upon completion of the course, attendees will be able to:
Identify the new content of ITIL V3
Identify the major differences from previous ITIL versions
Take a certification exam to upgrade their certification
Course Student Materials
Attendees will be provided with a Student Guide and ITIL V3 Quick Reference Guide. A practice certification exam will be provided and administered prior to take the certification exam.
Exam Details
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