ITIL v3 Training Courses
ITIL® v3 Foundation Course - Classroom
Course ID :: ES-CLS-ITILV3F
Certificate :: ITIL v3 Foundation Certificate
Duration :: 3 Days
Course Delivery :: Classroom Training (Public or Private Onsite **)
Cost :: USD 1,295 per student
** Please contact us to schedule private onsite training
Course Description
ITIL v3 Foundations is a three day, interactive, instructor led course that uses lecture, discussions, and group exercises to introduce the attendee to IT Service Management “good practice” guidance as described in the IT Infrastructure Library, ITIL version 3.
The course prepares attendees for the ITIL v3 Foundation Certification exam providing sample questions at the end of each unit and sample certification exams provided by the accreditation board for the purpose of preparing for the certification exam.
A one hour ITIL Foundations certification is administered by an independent proctor provided by an accredited certification agency at the end of the course.
Background
ITIL version 3.0 represents the second major refresh of ITIL®, an industry recognized framework of “good practices” guidance for IT Service Management. With its introduction in 2007, ITIL Version 3 extends ITIL “good practice” guidance to address advancements in technology and emerging challenges for IT service providers, delivers significant improvements to its approach to IT Service Management.
The ITIL Version 3 framework take a service lifecycle approach providing guidance on IT Service Management “good practices” in these five core disciplines.
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines provide a framework that further enhances alignment with the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Prerequisites
None.
Audience
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Learning Objectives
At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Student Materials
Attendees will be provided with :
Student Guide with presentation materials and a glossary of terms
ITIL V3 Quick Reference Guide.
Practice certification exams
Exam Details (Optional)
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Multiple choices, 40 questions. |
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Maximum 60 minutes. |
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Delivery |
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A paper based exam will be administered by a proctor from an Accredited Training Organization / Provider upon completion of the course.
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