InfraWatch - 24x7 Application Infrastructure Monitoring

InfraWatch is a proactive remote monitoring and reporting service. InfraWatch delivers on the promise made by most network and system management software vendors without the traditional burden of “owning” and managing the toolsets. With InfraWatch, InteQ service engineers deploy, configure, manage, maintain and enhance the monitoring and reporting services on your behalf for a fraction of the cost of doing it yourself. From our Global Visibility Centers, InteQ constantly monitors your selected IT application and infrastructure components. InfraWatch is best suited for organizations with the following characteristics:

Want the benefit of in-depth monitoring without the headaches associated with managing the tools
Want to avoid the costs associated with implementing and maintaining network and system management tools and NOCs
Lack clear visibility into the performance and availability of the infrastructure
Require controls and reporting capabilities in support of compliance initiatives and industry audits such as PCI, SOX, GLBA and HIPPA

InteQ’s flexible service packaging allows you to selectively source the most appropriate level of service for the individual IT components you choose. InfraWatch has helped our clients reduce overall operational costs, improve service levels and free up valuable IT staff to focus on strategic objectives that drive the business forward. Let us worry about the daily tactical chores while you focus on the key activities to make the IT organization successful.

Why InfraWatch?

Supported Technologies

Partnerships


	Proactive In-depth Monitoring and Tracking InteQ’s fifth generation service delivery platform, InteQ proactively monitors and tracks critical IT infrastructure components and services to ensure potential issues are identified before they cause outages or service degradation. 24x7 Service Desk for Notification and Escalation InteQ’s world-class ITIL-based service desk extends your capabilities in managing your IT organizations’ schedules to provide the right notifications at the right time to the right persons or groups. Automated escalations and procedures remove the human error factor, driving your organization to meet business service level targets. Correlation and Filtering Developed and fine-tuned for almost a decade, our proprietary “Fusion-LayerTM” technology combines vendor state-based correlation and proprietary strategies such as packet-based event rule filtering, event storm protection, priority queuing, and service-based business rules to reduce false alerts and increases “root-cause” accuracy. This means your IT staff is notified on the most meaningful events reducing mean time to troubleshoot and repair incidents. Reporting InfraPortal, InteQ’s web based reporting and IT Cockpit, provides immediate access to the status of the managed environment as well as historical performance reports, inventory and exception bases reports for trend analysis and capacity planning activities. Business Service Views Service Views combine individual devices, transactions and application monitoring into a cohesive business service view for reporting to C-Level Executives and Management. This visibility considers redundant, virtual and clustered environments providing SLA reporting at the business application layer.