InfraOps is a remote management service that allows our clients the peace of mind that comes with knowing their mission critical application infrastructure is in the hands of team of skilled IT professionals 24x7. From it’s global Visibility Centers, InteQ’s constantly monitors and manages the selected IT components you elect to out task. InfraOps is best suited for organizations with the following characteristics:
- IT Support Staff stretched too thin
- Finding that business critical projects are lagging due to constant “firefighting”
- Have unpredictable IT Operational costs
- Experience dynamic changes in the demands on the IT Operations staff
- Require 7x24 coverage, but do not want to staff 7x24
- Find it challenging to recruit and retain the required skills to specific technologies
By leveraging InfraOps, you can selectively out-task the management of the IT infrastructure or individual IT components to InteQ based upon clear and measurable service levels. InteQ’s adherence to ITIL based service delivery processes ensures a high level of consistency in the quality of services delivered while ensuring the proper controls are in place to support compliance and audit requirements.
InfraOps provides the following key deliverables for a predictable cost:
In-depth Monitoring and Tracking
InteQ’s service delivery platform, InteQ proactively monitors and tracks the critical IT infrastructure components and services to ensure potential issues are identified before they cause and outage or service degradation.
Incident & Problem Management
A key feature of InfraOps is the ownership InteQ accepts for managing the ITIL based Incident and Problem Management processes to ensure the timely incident restoration (Incident Management) and the permanent removal of the root cause (Problem Management)
Change & Configuration Management
All configuration changes made to the infrastructure are managed and controlled through the ITIL based Change and Configuration Management processes to make certain all appropriate approvals are received and testing is completed before implementing the change in production.
Daily Administrative Support
InfraOps service engineers are responsible for the daily execution of administrative and operational activities required to keep the infrastructure available and performing to service levels, including moves, adds and changes (MACs), backups and restores, patch installation , system and network administrative tasks, etc.
Reporting
InfraPortal, InteQ’s web based reporting portal, provides immediate access to the status of the managed environment as well as historical performance reports, inventory and exception bases reports for trend analysis and capacity planning activities
Our SAP application is the glue that holds most of our internal and external communications together, and ensures that we continue to meet our customers' needs. If the server system that houses the application is unavailable, business operations are disrupted. InteQ Managed Services provides us with a real-time snapshot of how those servers are doing, and allows us to spot issues before they become big problems. "