Press Release
InfraDesk Shortlisted by TheKnowAwards
2010 for 'Best Value - ROI'
ITIL SaaS Service Desk solution InfraDesk shortlisted for TheKnowAwards, a leading resource for legal IT
professionals, 'Best Value for ROI' Award
Bedford, Massachusetts, January 20,
2010:InteQ announced
today that InfraDesk, the company's
software-as-a-service ITIL service desk solution has
been shortlisted by TheKnowAwards for 'Best Value
- ROI' Award. To qualify for this award, the company
was required to articulate how InfraDesk provided
value specifically as it related to the overall
return on investment (ROI) to the business.
TheKnowList is a source for
legal technology professionals. Members benefit from
access to IT communities, event information and a
collaborative atmosphere designed to assist legal IT
professionals in all areas of technology to support
their practice.
"One of the reasons we
developed InfraDesk was to reduce the burdensome
costs associated with on-premise solutions and it is
an honor to be recognized by TheKnowList's "Best
Value - ROI" Award 2010 for our ability to demonstrate
how InfraDesk provides a significant value to our
clients," stated Santhana Krishnan, Chairman and
CEO, InteQ. "This nomination speaks volumes about
the dedication InteQ has to the market in delivering
solutions that not only satisfy the needs of IT
service management and help desk solutions, but also
provide an opportunity to derive financial benefits
at a high ROI with a low TCO."
InfraDesk provides a number of
benefits to enterprise clients, including the
overall return on investment. Upon implementation,
organizations typically reduce costs by as much as
70% as compared to on-premise service desk software.
In addition, automated workflows, accelerated
adoption rates and the fastest time to production
ensure InteQ's clients receive the best value.
Secure Software-as-a-Service
(SaaS) Platform - SaaS delivery model means
InfraDesk clients accelerate their overall return on
investment by eliminating the need to invest in the
acquisition and support of the infrastructure
required to run this application. In addition, this
delivery model enables InfraDesk to be a 'green' IT
solution due to the removal of servers and
infrastructure on the client's side and leveraging a
multi-tenant architecture.
Automated ITIL Workflows -
Remove manual steps, tasks, to-do's from the support
analysts' sensitive time while removing human error.
The automated workflows built within InfraDesk
enable clients' support teams to control the
movement of the ticket based on data, user roles,
priority and other content.
Easy Adoption Across the
Enterprise - The simplicity of InfraDesk ensures
that upon implementation, acceptance and global
adoption is trouble-free. Training is accelerated as
a result and divisions within the enterprise beyond
the IT function will often adopt the solution to fit
their unique needs. Using a same platform throughout
the organization eliminates the need to purchase
other applications.
Significantly Lower Total Cost
of Ownership - Monthly pricing is based on the size
of the IT support staff (agents) and allows InteQ
clients to predict what they are spending before
they spend it. Removal of in-house infrastructure,
reduction in administrative resources and codes all
allow for reduction in costs which means InfraDesk
adopters have more flexibility within their budgets
to reduce expenditures or make other purchases.
Fastest Time to Production -
Because the application is delivered over the web,
InfraDesk clients are up and running in weeks
instead of months. This reduces down-time and aides
the transition from one application to another
without displacing the support team.
Highly Productive User
Interface - Service Desk Agents can take advantage
of the highly productive user interface to work
multiple tickets at the same time. InfraDesk allows
agents to open separate windows and work in parallel
improving overall efficiency.
Enterprise Integrations and
Readiness - InfraDesk's open architecture allows for
easy integrations with other third party enterprise
software. Out-of-the-box adapters are available to
enable integrations such as Single Sing-On, data
synchronization with Active Directory and automated
ticket creation based on alerts received from
network management systems.
InfraDesk is also the recipient
of the American Business Awards Stevies for "Best
New Product - Software-as-a-Service" and Network
Product Guide's "Best in SaaS" Award. The company
recently announced Timberland and Eastern Mountain
Sports as some clients who have benefitted
significantly from switching to InfraDesk. InfraDesk
offers significant cost savings when compared to
on-premise solutions such as BMC Remedy, CA Service
Desk, BMC Magic and HP Service Desk.
To request a demo of InfraDesk,
click
here.
InfraDesk -
SaaS ITIL Service Desk
InfraDesk is an On Demand ITIL Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with
on-premise software solutions while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.
About InteQ
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL, the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.
About TheKnowList
TheKnowList is the premier focal point for legal
technology information and services, producing a
useful 'in the drawer' reference of software
suppliers consultants and service providers.
TheKnowList is published every six months in a handy
A5 format and is sent FREE of charge to over 1900 IT
Directors, COO's and other senior professionals in
the Legal 500. TheKnowList also provides online
services & information. TheKnowList also hosts the UK
legal industry's technology awards, TheKnowList
Awards.
www.theknowlist.com or +44 (0) 20 7917 6215.
