NSM Assessment
InteQ's NSM Assessment promotes a broader understanding of the Network and Systems Management issues that are impacting a company's business operations, end-user productivity, and the effectiveness of the support organization itself by:
Assessing the status of NSM in the target area(s)
Identifying gaps between current state and the expectations of the stakeholders and business communities
Highlighting risk factors and barriers to improvement
Developing and prioritizing practical recommendations to close the gaps
Providing a preliminary action plan
Evaluating the company's readiness to pursue its Network and Systems Management strategy
An NSM Assessment identifies and prioritizes the most urgent and important NSM problem areas and improvement opportunities. The assessment takes into account a company's long-term NSM strategy and architecture, but focuses mainly on making specific recommendations regarding the purpose, priority, and phases for accelerating the improvement of the solution.
IT-MAP for NSM
InteQ's IT Management Architecture Planning (IT-MAP) process for NSM analyzes and evaluates selected regions of a client's NSM infrastructure (i.e., strategy, processes, enabling technologies, and staff capabilities), reports findings and prioritized recommendations, and produces an NSM architecture and a 12-18 month implementation/improvement plan in terms of that architecture. This architecture includes both logical and physical designs linked to business requirements in the following areas:
Current NSM strategy, goals, architecture, and objectives for supporting the business
Current and future state of the NSM infrastructure: support processes, technology platform and tools, staff capabilities, and organization structure
Optionally, when an in-depth diagnosis is needed, an NSM Technology Baseline or an ITSM Process Baseline may be performed.
Management Tool Installation & Configuration
It should seldom be necessary to mold a business process to fit a Network and Systems Management tool. InteQ leverages years of expertise along with ITIL best practices to develop a stable and reliable software environment compatible with the unique resources and processes of the customer. InteQ works with the customer to assure that all components of the chosen tools are installed properly and functioning as per manufacturer's specifications. In addition, all software dependencies and post-installation patches will be installed to ensure product stability.
Knowledge Transfer
A priority of each and every InteQ engagement is the success of the customer. In order to achieve success it is important that the customer's staff understands how to operate and manage and NSM Solution. The InteQ staff will work along with the customer's staff during all facets of the engagement. The result is a level of knowledge unattainable by reading product manuals or attending classes. The customer will gain a working knowledge of not only the NSM products, but also how these tools apply to their unique environment.
Software Deployment
Many Network and Systems Management software solutions require distributed software to be running throughout enterprise systems and applications. InteQ understands the monetary value of downtime and works within the customers scheduled maintenance windows to deploy software to systems and applications. InteQ thoroughly tests all software before deployment to minimize the risk of any downtime.
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