Problem Management
View More InfraDesk ITIL Service Desk Modules
InfraDesk includes an ITIL-based Problem Management module to help you
identify the underlying cause of service issues and effectively implement
corrective action to prevent recurrences and eliminate the impact of these
issues on the business.
InfraDesk introduces its Global Issue feature which allows
you to relate multiple Incidents to one Problem thereby ensuring
the efficiency of your staff as they try to resolve these
issues.
The Global Issue feature also includes the workflow
necessary to close all related Incidents and send out the
appropriate notifications.
Features:
- Initiate new problem from incident
- Associate multiple incidents to a single problem
- Add analysis on root cause, impact, etc.
- Add workaround, solutions or known-error
- Graphical view of related CI's to affected service
