Problem Management
InfraDesk includes an ITIL-based Problem Management module to help you
identify the underlying cause of service issues and effectively implement
corrective action to prevent recurrences and eliminate the impact of these
issues on the business.
InfraDesk introduces its Global Issue feature which allows
you to relate multiple Incidents to one Problem thereby ensuring
the efficiency of your staff as they try to resolve these
issues. The Global Issue feature also includes the workflow
necessary to close all related Incidents and send out the
appropriate notifications. Features:
- Initiate new problem from incident
- Associate multiple incidents to a single problem
- Add analysis on root cause, impact, etc.
- Add workaround, solutions or known-error
- Graphical view of related CI's to affected service
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Testimonials
" Customer service is vital to our business and InteQ's InfraDesk solution gives us the ability to track, communicate and resolve issues quickly. InfraDesk's features enable our clients to quickly and easily notify us of a request, prioritize it and be notified immediately of its status. By leveraging InfraDesk's workflow capability and searchable knowledge base, our team is continuing to reduce the amount of time required to address requests, increasing system availability and ultimately increasing overall customer satisfaction.
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Peter Borans
COO
Sceptre |
