Press Release

InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment

InteQ takes sandbox user experience to the next level by providing IT organizations with the option to use InfraDesk in a production environment complete with custom workflow to reduce implementation risks and demonstrate value to the enterprise

Bedford, Massachusetts, March 11, 2010:

InteQ, a leading provider of On Demand IT Service Management, is revolutionalizing the sandbox experience for IT organizations evaluating InfraDesk ITIL SaaS Service Desk by offering prospective clients with the unique opportunity to use InfraDesk in a production environment. The InteQ SaaS Assurance Program eliminates risks associated with implementing a service desk application by allowing the IT organization to use a dedicated instance of InfraDesk with their workflows and data with no commitment. In addition, the program enables the enterprise to gain a true reflection of the value and true benefits of InfraDesk.

"All vendors provide sandboxes to prospective customers as some stage in the sales cycle but we recognized that although the sandbox enables the user to get a feel for how the application performs, they really have no assurance of how it will actually perform for their organization, with their data and their workflows," Bradford Winkler, Vice President, Sales & Marketing, SaaS Solutions, InteQ. "The InteQ SaaS Assurance Program really takes the sandbox to a more customized and personalized experience and provides the IT organization with the opportunity to show value to the business by demonstrating the application working in their own environment."

The InteQ SaaS Assurance Program provides IT organization with the ability to eliminate implementation risks, validate tool capabilities and demonstrate value to the business by implementing InfraDesk ITIL SaaS Service Desk within the enterprise. Using a staging or live production instance, InteQ will use active data, including workflows, from the client's environment to show a true depiction of how the service desk application will work on a day-to-day basis. The first of its kind to be offered by a service desk application provider, this program truly takes the sandbox experience to the next level.

InfraDesk is a SaaS based ITIL service desk solution that enables IT organization with the ability to adopt a robust solution with built-in ITIL workflows at a fraction of the cost of an on-premise application. Action-based automated routing ensures complete accuracy throughout the lifecycle of the service request to the resolution. Easy configuration accelerates adoption and training across the enterprise and dramatically reduces the need to in-house resources devoted to programming and administering the application.

"The advantage of multi-tenant SaaS application architectures during the sales cycle is to easily setup a production environment for customers before they purchase the solution," said Ray Paquet, Managing Vice President, Gartner. "IT Service Management SaaS vendors who provide assurance and eliminate perceived risks associated with switching and implementing such solutions is a huge benefit to prospective customers."

InteQ has implemented InfraDesk in enterprises and service provides globally enabling IT organization to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box). The ITIL service desk application is delivered over the web and is priced based on fixed and concurrent user licenses.

For more information about the InteQ SaaS Assurance Program, click here.

To watch InfraDesk product demos, click here.

InfraDesk - SaaS ITIL Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Products Guide 'Best in SaaS' Award and the American Business Awards Stevie for 'Best New SaaS Product."

About InteQ

InteQ is a leader in On Demand IT Service Management (ITSM). Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL - the IT Infrastructure Library. InteQ's On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.