Press Release
InteQ Announces New ROI Calculator
That Helps IT Organizations Build a Business Case for a
Software-as-a-Service ITIL Service Desk
InteQ has announced the release of a new ROI
calculator that is aimed at IT organizations who are building a
business case to replace existing on-premise service desk
software with a software-as-a-service solution
Bedford, Massachusetts, January 13,
2010:InteQ, a leading provider of on
demand IT Service Management solutions, has announced a new
comprehensive ROI calculator that helps IT organizations to
create a business case for replacing their existing on-premise
service desk software with InfraDesk, ITIL SaaS Service Desk.
The new calculator uses actual data extracted from the help desk
environment to portray the impact of implementing InfraDesk as
it relates to areas such as agent productivity, compliance
reporting, call volume and infrastructure costs. In addition to
providing an understanding of the financial benefits to these
areas, the tool can also be used to create a visualization of
the current state of their service desk and what the effect
would be post-implementation.
"When switching from an on-premise service
desk to a SaaS-based application, there are a number of apparent
and unapparent benefits realized by the enterprise. The purpose
of creating this calculator was to enable organizations to
predict the financial cost benefits based on actual date from
their environment. We believe this will be extremely helpful for
IT Professionals to use while building a business case for the
enterprise," said Bradford Winkler, Vice President, Sales &
Marketing, SaaS Solutions.
The ROI calculator will allow IT
Professionals to assess several business areas related to the IT
service desk including:
-
The overall cost of infrastructure for
the service desk application
-
Service desk deployment and maintenance
costs
-
Service desk call volume
-
Support agent productivity and accuracy
-
Compliance reporting
-
Management of external service
providers
In addition to lowering IT costs, upon
implementation, InfraDesk customers are recognizing a better
return on their investment and are able to prove and demonstrate
the ROI of their service desk tool. Business processes improve
and become more efficient which means customer service levels
improve and the service desk is elevated within the organization
and recognized as a valued contributor.
InteQ is encouraging organizations who are
considering making a switch to a SaaS service desk from complex
and expensive on-premise solutions, such as BMC Remedy, CA
Service Desk, HP Service Center, HP Service Desk or are
interested to learn more about the results, to use this new ROI
calculator. You may request a complimentary ROI assessment for
your service desk by
clicking
here.
InfraDesk -
ITIL SaaS Service Desk
InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional software models while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.
About InteQ
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL, the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.
*Gartner Magic Quadrant for IT Service Desk, published October
16, 2009
