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Our Vision
The role of IT has been evolving over the past few decades. From cost
center to a strategic partner aligned with the business and
contributing to the success of the company in various ways. Businesses
now expect IT to act much more like a service provider and expects it
to manage its operations efficiently.
Best practices and effective resource management are key to building
IT's image and confidence with the business. While IT has done a great
job in helping business implement its key applications like ERP and
CRM, it has not done a good job of managing it's own house as it relied
on vendor tools around monitoring, diagnostics and help desks. However,
with the advent of ITIL and continued pressure on IT from the business,
the trend has began to move away from tools to applications that truly
support IT's business. In essence IT needs it own ERP applications that
it can use to manage its resources.
How does IT get this ERP application? Traditionally, IT has not had
resources to build and support enterprise applications. Those resources
are focused on business applications. Hence IT has relied on help desk
tools. Those tool vendors have now evolved their tools into Service
Desk applications built on ITIL best practices. Many organizations have
begun the migration to these Service Desks. However, the migration is
not easy and once on to a Service Desk application, they are hard to
mange and support.
SaaS based Service Desks provide an attractive alternative to
businesses looking to better manage its IT operations. SaaS provides
the simple deployment mode that makes it easy for IT to implement the
application without the traditional headaches associated with
enterprise applications. No hardware to procure, no licenses to
purchase, no ongoing support and maintenance headaches.
InfraDesk is a SaaS based ITIL Service Desk designed specifically to
meet the needs of businesses and IT organizations who are under
pressure to improve the IT operations but cannot afford the complexity,
time and money required to implement complex enterprise service desk.
With InfraDesk, we bring years of experience in implementing enterprise
service desks, ITIL expertise and a real life experience of running and
managing IT operations into a simple, easy to use and affordable
solution. InfraDesk is delivered as a SaaS application and hence it
eliminates all the risks traditionally associated with procuring and
implementing a new application. In addition, it's delivery model is
completely aligned with the ongoing needs of the IT organizations and
it comes with guaranteed service levels, predictable and affordable
pricing, and for a limited time no-cost transition offer.
Our vision with InfraDesk is to keep it simple yet comprehensive to
meet growing business needs. We want to make InfraDesk pervasive
through out the organization and a place where everyone goes to request
assistance, get self help, stay informed, check status, get approval,
manage work and to keep commitments and manage service levels.
InfraDesk's unique data driven workflow engine and action based
applications when combined with a simple SaaS based delivery model,
delivers a powerful, easy to use yet comprehensive solutions for IT.
Our vision is to make InfraDesk not only the ERP for IT but also a CRM
for IT. A platform to manage precious IT resources and to manage end
user contracts, services and expectations.
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