Press Release

Timberland Chooses SaaS Solution InfraDesk as their Enterprise Service Desk

Timberland has replaced their BMC Remedy® help desk application with InteQ's on demand ITIL-based service desk, InfraDesk, to satisfy help desk and customer services management needs while reducing costs.

Bedford, Massachusetts, April 21, 2009:

Timberland, a leading retailer in outdoors wear, has chosen InfraDesk as their enterprise service desk application. The ITIL-based, robust on-demand solution from InteQ offered the most comprehensive service desk application for their needs at a fraction of the overall costs previously devoted to their former BMC Remedy based help desk solution.

As stated by Terry Zych, Director of Information Technology at Timberland, "Cost is commonly associated with features and functions provided within any application; 'You get what you paid for' mentality. Because InfraDesk is delivered as a Software-as-a-Service, InteQ has provided the opportunity for organizations of all sizes to implement an fully exercise a comprehensive service desk solution at a fraction of the cost. We have saved a significant percentage of our IT budget that was previously reserved for mandatory upgrades, system service support and training. With InfraDesk, we are able to provide a high level of global customer support with the certainty that our fixed monthly price with not fluctuate allowing us to provide accurate budgeting to the organization and continue to contribute to corporate financial goals."

InfraDesk offers a unique opportunity for companies of all sizes that are presently struggling through costly upgrades and lengthy implementations to adopt a full-featured, on demand solution that satisfies their service desk application needs at a fraction of the cost.

"In the case of Timberland, they were concerned with the high costs associated with upgrading and maintaining their BMC Remedy help desk application and needed a cost-effective, yet comparative solution. Not an uncommon grievance we are hearing from our audience," Yash Shah, President & CTO, InteQ. "Delivered as a software-as-a-service delivery model, InfraDesk enables them to eliminate previously devoted budgets and resources without sacrificing the functionality they require."

"Their has been a dramatic increase in IT organizations evaluating SaaS IT service desk solutions driven by concerns of long implementation time and costly upgrades and maintenance associated with the traditional on-premise model," said David Coyle, Vice President of Research, Gartner Inc. "SaaS IT service desk solutions have the potential to accelerate the overall return on investment through their ease of deployment, simple pricing model and lower dependence on IT Operations staff."

The most recent version of InfraDesk was released in November of 2008 and since its introduction, over half of total implementations have replaced an in-house BMC Remedy or comparable traditional enterprise help desk or service desk application.

InfraDesk - an On Demand Service Desk Solution

InfraDesk is an On Demand Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional software models while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.

About InteQ

Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL, the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.