Automated
Workflows
– Remove
manual steps,
tasks, to-do’s
from your
analysts
sensitive time
while removing
human error
(it happens).
The automated
workflows
built within
InfraDesk
enable you to
control the
movement of
the ticket
based on data,
user roles and
severity.
Easy Adoption
–
InfraDesk is
simple. Simple
for you and
your team and
simple for
your end
users. This
ensures that
upon
implementation,
acceptance and
global
adoption is
trouble-free.
In
fact, a
majority of
our clients
have found
divisions
within their
organization
actively using
InfraDesk to
perform their
tasks and
manage
projects.
Lower TCO –
our monthly
pricing based
on the size of
your IT
support staff
(agents)
allows you to
predict what
you are
spending
before you
spend it.
Removal of
in-house
infrastructure,
reduction in
administrative
resources and
coders all
allow for
reduction in
costs which
means you have
more
flexibility
within your
budget to make
other
purchases.
Fastest
Time to Production –
because the
application is
delivered over
the web, you
are up and
running in
weeks instead
of months.
This helps the
transition
from one
application to
another and
doesn’t tie up
your team for
more time.
Operationally
Experienced
Engineers on
Your Side -We
have
implemented
help desks,
consulted on
help desks and
run a help
desk to
support our
Managed
Services
clients – what
more could you
ask for in a
partner?
Throughout our
relationship,
we keep You in
mind 24/7/365.
Secure Software-as-a-Service (SaaS)
Platform
-
SaaS delivery model means you won’t have to
invest in the acquisition and support of the
infrastructure required to run this
application. SaaS enables you to
immediately lower the cost of infrastructure.
ITIL Practitioner Approved - As leaders in ITSM solutions, we observed the shift to ITIL 1990s and developed programs, both online and classroom, to address the
need. ITIL continues to be valued as a best practice and directly assists in ensuring their are policies and procedures in place to
comply with regulations set by the government and within the organization. InfraDesk includes a
complete ITIL module suite that provides the assurance that your support processes are based on industry proven best practices.
The unique combination of ITIL processes and auto-based routing directly assist with audits which means your team can
provide the highest level of support while allowing the application to manage the workflow.
Implementation
Setup and Support - Our approach to
setup and
support is
designed to
help you
rapidly get up
and running
with your
instance of
InfraDesk.
This includes
dedicated
hours of
services for
training and
setup based on
your personal
requirements.
Hands-on
training,
pre-built
workflows and
bi-directional
email setup is
including in
the
implementation
process which
takes days,
not months or
years.
A Partner Approach - Unlike on-premise
applications that will typically sell you the
solution and walk away, we believe in having and
maintaining true partnerships with our clients
to ensure you receive the highest level of
support while maximizing your return on
investment with our web based help desk solution. Therefore, we take
a partner approach to actively prepare you to
reach your goals and initiatives as they relate
to your service desk environment and the
business in which you are supporting.
