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15 Years of ITSM Experience, We Can Assure On-Time Deployment
 
     
 

InfraDesk ITIL SaaS Service Desk Demos

InfraDesk is a ITIL-based web help desk software solution that enables you to accelerate adoption and production rates while reducing your total cost of ownership. Select any of the modules below to watch a product demo instantly, then email us directly at info@inteqnet.com or call 781.999.6909 to schedule a live interactive demo or allow us to provide you with a quote o implement InfraDesk in your environment.


InfraDesk Demo - Watch Demo (23:12)
 
Self-Service -  Watch Demo (3:22)
Enable end users to log requests, track progress of open requests and search for solutions in real-time over the web.
 
Request Management - Watch Demo (3:35)
Publish a service catalog of common requests for IT and non-IT services and leverage the routing capabilities, approvals, service-level management and other features.
 
Incident/Problem Management - Watch Demo (3:24)
ITIL-based Incident Management with pre-packaged workflows enabling you to identify, register, prioritize, categorize and track Incidents reported. Problem Management module to help you identify the underlying cause of service issues and effectively implement corrective action to prevent recurrences and eliminate the impact of these issues on the business
 
Change Management - Watch Demo (5:12)
ITIL-based Change Module allows your Help Desk to evaluate, prioritize, plan, test, document and implement change requests.
 
Knowledge Management - Watch Demo (3:47)
Improve the quality of decision making made by your team and management by ensuring that reliable and safe information is available to resolve service issues.
 
Service Level (SLA) Management - Watch Demo (2:23)
Have the ability to define service targets and thresholds to effectively manage service level objectives and ensure the highest level of customer satisfaction. Track compliance using automation escalation and assignment rules.
 
Service Feedbacks - Watch Demo (3:01)
Perform Customer Surveys to both internal and external customers. Surveys are able to be customized for different customers and sent to appropriate recipients based on custom schedules set by you.

 

Have you heard about the InteQ SaaS Assurance Program? This is the only program in the help desk software industry that allows you to customize your sandbox and keep all your data when you move to a production environment. Learn More!

 

   

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Testimonials



" Achieved significant savings on our help desk software by switching from BMC Remedy."




"Very responsive and flexible support for over 5 years!"





"All the features that an MSP needs from a help desk software!"
 
     
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