InfraDesk is a ITIL-based web help desk software
solution that enables you to accelerate adoption and
production rates while reducing your total cost of
ownership. Select any of the modules below to watch
a product demo instantly, then email us directly at
info@inteqnet.com
or call 781.999.6909 to schedule a live interactive demo or
allow us to provide you with a quote o implement
InfraDesk in your environment.
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InfraDesk Demo - Watch Demo (23:12)
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Self-Service - Watch Demo (3:22)
Enable end users to log
requests, track progress of open requests and search for
solutions in real-time over the web. |
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Request Management - Watch Demo (3:35)
Publish a service catalog of
common requests for IT and non-IT services and leverage the
routing capabilities, approvals, service-level management
and other features. |
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Incident/Problem Management - Watch Demo (3:24)
ITIL-based Incident Management
with pre-packaged workflows enabling you to identify,
register, prioritize, categorize and track Incidents
reported. Problem Management module to help you identify the
underlying cause of service issues and effectively implement
corrective action to prevent recurrences and eliminate the
impact of these issues on the business |
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Change Management - Watch Demo (5:12)
ITIL-based Change Module
allows your Help Desk to evaluate, prioritize, plan, test,
document and implement change requests.
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Knowledge Management - Watch Demo (3:47)
Improve the quality of decision
making made by your team and management by ensuring that
reliable and safe information is available to resolve
service issues. |
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Service Level (SLA) Management - Watch Demo (2:23)
Have the ability to define
service targets and thresholds to effectively manage service
level objectives and ensure the highest level of customer
satisfaction. Track compliance using automation escalation
and assignment rules. |
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Service Feedbacks - Watch Demo (3:01)
Perform Customer Surveys to both
internal and external customers. Surveys are able to be
customized for different customers and sent to appropriate
recipients based on custom schedules set by you. |
