Secure Software-as-a-Service (SaaS) platform
SaaS delivery model means you won’t have to invest in the acquisition and support of the infrastructure required to run this application. The solution is hosted and managed within InteQ’s secure data center accessible anytime, from anyplace via the web.
Embedded ITIL based processes and modules
Provide the assurance that your support processes are based on industry proven best practices and ensures a fast, efficient rollout that can be measured in days versus months significantly improving return on value.
Workflow automation
InteQ’s unique data-driven workflow and action based architecture significantly streamlines and automates your business processes enabling your support staff to focus on the customer.
Service Level Reporting
Clear reporting to enable you to track and measure performance against IT Service Level Objectives.
Integrated Configuration Management Database (CMDB)
Provides a common repository for IT configuration items (CI), their attributes and relationships to enable you to more effectively manage changes, and more efficiently resolve issues, within the IT environment.
Open architecture for Integration
Easily extend your existing business and IT systems and processes, through a variety of integration options, to further drive operational efficiencies and service levels.
Flexible Configuration
Powerful administration modules which allow you to create and modify workflows to support your unique business requirements without compromising the underlying application foundation and its ITIL-based best practices.
Transparent Upgrades
The SaaS model ensures that you will always be on the most current release of the application, with forward compatibility for any configurations, at no additional cost or risk.
Simplified pricing
The InfraDesk subscription-based pricing is a simple and easy to understand user-based pricing model.
