Whitepapers
SaaS + ITIL + Service Desk = Scalable Success
With the introduction, and
success, of SaaS (software-as-a-service) applications across
multiple industries, it seemed imminent that the traditional help
desk model would evolve to encompass an on demand service desk
solution. This whitepaper uncovers the history of the service desk
and specifically how it relates to ITIL best practices in direct
conjunction with the benefits derived from SaaS-based solutions.
The Financial
Value of On-Demand IT Services
The economic downturn experienced
nationwide has tightened budgets and forced organizations to
re-evaluate and streamline their solutions. The recent introduction
of SaaS within the IT Service Desk space has enabled a tremendous
opportunity for organizations of all sizes to implement a
cost-effective, yet comprehensive, help desk application. This
whitepaper discusses the ways in which On-Demand IT Services allow
organizations to reap financial value from their IT department.
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Testimonials
In the manufacturing industry, IT infrastructure performance and availability are critical. By leveraging InfraPortal, we are able to benefit from a consolidated view of our global network, enabling us to proactively manage our IT environment and avoid system downtime.
Roger Smith
Director of Information Services
Manufacturers' Services Ltd.
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